Returns & Refund Policy

Last updated: 5th September 2026

We want you to enjoy wearing our products and we are committed to the quality and craftsmanship of our jewellery. This policy outlines our Returns & Refund Policy which covers manufacturing defects, craftsmanship & faults in materials at the time of purchase.

The Warranty Does Not Cover

This warranty does not cover damage caused by:

• Normal wear and tear

• Improper care, cleaning, or storage

• Accidental damage (including dropping or crushing)

• Loss or theft

• Alterations or repairs not carried out by Sarum Rocks

• Misuse, excessive force, or exposure to harsh chemicals or environments

4. Eligibility

• The warranty is valid only for the original purchaser

• Proof of purchase (invoice number) is required

• The warranty is non-transferable

5. How to Make a Warranty Claim

To initiate a warranty claim, please contact us within 12 months of your purchase date at:

Email: enquiries@sarumrocks.com

Please include:

• Your order or invoice number

• A description of the issue

• Clear photographs showing the defect

We will review your claim and advise on the next steps.

6. Resolution

If an item is confirmed to be faulty under this warranty, we will offer:

• A replacement item of the same design, or

• A similar item of equal value (if the original is unavailable)

Refunds are not offered for warranty claims unless required by law.

7. Returns & Shipping

• All approved returns must be sent to a UK return address only

• We will cover the cost of return shipping within the UK only for items deemed defective under this warranty

• We are not responsible for items lost or damaged in transit

8. Statutory Rights

This policy does not affect your statutory rights under UK consumer law.

9. Contact

For all returns, refunds, or warranty enquiries, please contact:
Email: enquiries@sarumrocks.com